Staff threaten to call police on customer refusing exemption sticker

Moment Morrisons staff threaten to call police on customer not wearing a mask after he refused to wear yellow sticker to show he is medically exempt

  • Employee tells customer he is required to wear an exemption lanyard or sticker
  • Shopper says that he ‘shouldn’t have to explain’ his medical exemption to others
  • People not required to wear masks do not need to show proof of their exemption
  • Morrisons has since confirmed it is investigating and that lanyards are optional 

This is the moment Morrisons staff threaten to call police on a customer not wearing a mask after he refused to wear a yellow sticker to show he is medically exempt.

Footage shows a worker at the supermarket store telling the shopper that a new policy requires him to wear either a face covering, exemption lanyard or sticker.

Face masks are compulsory in shops and supermarkets across England and Wales, but are not required for those who are exempt or have a reasonable excuse.

The UK Government states that those who have an age, health or disability reason for not wearing a face covering do not need to show an exemption card or badge.

Morrisons has since confirmed it is investigating the incident and that lanyards are offered to medically exempt customers, but are not a requirement.

Footage shows a worker at the supermarket store telling the shopper that a new policy requires him to wear either a face covering, exemption lanyard or sticker

In the video, which was posted to social media, the security guard says: ‘It’s a new Morrisons policy we’re rolling out that everybody has to wear a mask or an exemption lanyard, or a sticker.

The customer replies: ‘I’m not conforming to no sticker rules, sorry.’

He adds: ‘I shouldn’t have to explain to other people really, I’ve got a medical exemption, that should be enough. 

‘I shouldn’t have to declare my medical exemption. That’s a discrimination act there.’

The employee says: ‘You don’t have to declare it, it’s more to let other people know why you’re not wearing a mask’, to which the customer responds: ‘If they ask me I’ll tell them. 

‘I don’t need a sticker do I. I’m perfectly capable of communicating that with somebody.’ 

Morrisons has since confirmed it is investigating the incident and that lanyards are offered to medically exempt customers, but are not a requirement

A female staff member is then seen walking past while speaking on the phone, and telling the security guard to switch his camera on

The security guard says: ‘It’s just a policy mate.’

The shopper then responds: Just a policy, it’s not even law. So she’s going to go phone the police now over a policy. 

‘You can’t phone police over a policy, it’s a civil matter.’ 

A female staff member is then seen walking past while speaking on the phone, and telling the security guard to switch his camera on. 

The customer says ‘strange, strange times’ while turning away, later adding: ‘It’s a bit totalitarian would you say?’ 

The UK Government states that those who have an age, health or disability reason for not wearing a face covering do not need to show an exemption card or badge

The Government states on its website: ‘Carrying an exemption card or badge is a personal choice and is not required by law.’ 

A spokeswoman for Morrisons told MailOnline: ‘We’re investigating the video at the moment. We can confirm that this is very much an isolated incident and not Morrisons Policy. 

‘We’re sorry the customer has had this experience, as our store marshals are well trained and understanding of those who are medically exempt. We’re following government guidelines to keep our colleagues and customers safe. 

‘Those who are offered a face covering and decline to wear one won’t be allowed to shop at Morrisons, unless they are medically exempt. 

‘We’re also part of the Hidden Disabilities Sunflower Lanyard scheme, so any customers with a hidden disability who would like a lanyard can get these in store too. But customers aren’t obliged to do so. 

‘This is so that colleagues and customers inside the store are aware that the customer is medically exempt.’

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