Ryanair passenger steps in to pay £50 luggage charge for a mother

Heartwarming moment Ryanair passenger steps in to pay £50 oversized luggage charge for mother-of-three after staff at Ibiza Airport ruled her bag was too big for the cabin

  • Scene was filmed at Ibiza Airport before a Ryanair flight to Stansted
  • Mother-of-two’s bag was considered too big so she was set to be hit with fee
  • Fellow passenger stepped in and said ‘don’t worry, I’ll pay for you’ 
  • Do you know the people in the video? Email [email protected] 

A Ryanair passenger stepped in to pay the ‘ridiculous’ baggage fee for a stressed out mother at Ibiza Airport. 

The ‘hero’ was filmed footing the £50 bill for the ‘distressed’ mother-of-three, after staff deemed her bag too big to be carried on board.

A fellow passenger captured the moment on Sunday, as the travellers were attempting to board a flight to Stansted airport.

In the video, the young man who paid the bill can be seen checking his phone near the boarding gate.


A Ryanair passenger stepped in to pay the ‘ridiculous’ baggage fee for a stressed out mother at Ibiza Airport. The ‘hero’ was filmed footing the £50 bill for the ‘distressed’ mother-of-three, after staff deemed her bag too big to be carried on board

The camera pans to reveal the stressed mother, whose two children are chasing each other.

The clearly overwhelmed mother puts her hands to her head and begins anxiously raking them through her hair.

Seeing her distress, the kind-hearted stranger turns around and reassures her, saying: ‘It’s alright, it’s alright.’

The exasperated mother looks at him gratefully, burying her face in her hands again as he tries to soothe her.

As she starts to cry, the man says to her: ‘Don’t worry I’ll pay for you.’

The good Samaritan then approaches the desk and willingly hands over his card for payment.

As it processes, a man asks if Ryanair has recently changed their baggage allowance sizing.

The older of the mum’s two children tries to calm his brother, saying: ‘No no mama is upset’ as the mum tries to compose herself. 

The touching moment was posted on Twitter by a fellow passenger

In the video, the young man who paid the bill can be seen checking his phone near the boarding gate. The camera pans to reveal the stressed mother, whose two children are chasing each other

The clip ends with the generous stranger waiting for his payment to complete.

The touching moment was posted on Twitter by a fellow passenger, who shared the video and said: ‘Well done to this young hero for paying the ridiculous Ryanair baggage charges for a distressed mother travelling with three kids (who wasn’t getting any leniency from ground staff).

‘The flight from Ibiza to Stansted was half empty, not sure what difference a few cm would make.’

Ryanair’s cabin baggage rules stipulate that luggage must fit under the seat in front and can be no bigger than 40x20x25cm. 

Oversized baggage is placed in the hold of the plane for a fee of £50.  

The video, which has since been viewed hundred of thousands of times, has earned the gentleman heaps of praise.

One wrote: ‘What a legend! Karma will see him good.’

Another added: ‘There’s hope for humanity.’

A third wrote: ‘Well done young man.’

Seeing her distress, the kind-hearted stranger turns around and reassures her, saying: ‘It’s alright, it’s alright’ before paying the charge for her

The passenger later added: ‘Great kid isn’t he? No idea who he is though, kept himself to himself and acted honourably and discreetly without a fuss.’

Speaking today, the 46-year-old traveller who filmed the moment said: ‘As far as I could tell, the mother with her children had got caught out with a bag that exceeded the allowance on her ticket.

‘She was upset and rather tearful while also trying to keep an eye on her kids.

‘By the time I figured out what was going on, a young man stepped up to the ground handling staff and was heard to say “it’s okay, I’ll pay”.

‘The man preferred to remain anonymous.’

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