Argos launch probe after woman's Bush washing machine glass 'blew up'

Argos launch investigation after woman’s £300 Bush washing machine glass door ‘blew up’ before her 18-month-old son found shards scattered on floor

  • Claire Barnes from Haverhill, Suffolk, was horrified when the glass door ‘blew up’
  • She only realised the damage when her toddler son showed her the the fragment
  • Photographs show the gaping hole in the machine where the glass had blown out
  • Another image showed the two shards of glass Ms Barnes’s son had shown to her

Argos has launched an investigation after a woman’s Bush washing machine glass door ‘blew up’ before her 18-month-old son found shards scattered on the floor.

Claire Barnes from Haverhill in West Suffolk was horrified when the £304 device – which she had for three months – malfunctioned.

She only realised the damage when her toddler son showed her the fragments which had been ‘blown out’.

Ms Barnes took to Facebook and said: ‘Great. Three-month-old washing machine just decided to blow up when not in use and empty.’

‘Tried to contact Argos and passed from pillar to post.’

Claire Barnes only realised the damage when her toddler son showed her the fragments which had been ‘blown out’ (pictured)

Claire Barnes (pictured) from Haverhill in West Suffolk was horrified when the £304 device – which she had for three months – malfunctioned

She also shared pictures of the damage, which has left her with a three-month wait for a repair.

Shocking images show the gaping hole in the washing machine’s door where the glass had blown out.

Another photograph showed the two shards of glass that Ms Barnes’s son had shown her.

She confirmed her son was unharmed in the July 24 incident, adding: ‘He is fine. Fortunately he didn’t cut himself.

‘Seeing a child holding a massive piece of glass is rather worrying. Argos and Bush have not said what could have caused it.

Ms Barnes took to Facebook and said: ‘Great. Three-month-old washing machine just decided to blow up when not in use and empty.’ ‘Tried to contact Argos and passed from pillar to post’

‘The guy on the phone seemed just as shocked as I was. I’m pretty disappointed I’ve been left five days without a machine.

‘It makes it hard for a family of six, left without a washing machine. Luckily I have friends and family to help lend me their washers.

‘It honestly looks like someone got a suction cup, a glass knife and just cut it perfectly out.’

Argos confirmed the Bush WMNBX1016W 10kg 1600 spin washing machine has since sold out. but it has not been recalled.

Ms Barnes continued: ‘I was sitting in my living room with my children and I heard what I describe as a pop and clang sound sort of like a plate falling.

The mother shared pictures of the damage, which has left her with a three-month wait for a repair

‘I came out to inspect and didn’t know what it was so assumed it was just something in a cupboard.

‘It wasn’t till an hour later when I was preparing dinner that my 18-month-old came up to me with a piece of glass that I realised what the sound was.

‘No one was near the machine, it was empty and the door was closed. I have no idea how it happened.’

She added: ‘He just picked it out of the washing machine where the hole was in the glass.

‘They’ve come out and said it’s a three-month wait for a replacement door so I now have to try to get a replacement machine already waited a week without a machine. I’m pretty p***** off.’

A spokesman for Argos said: ‘The safety of our products is our highest priority and we are urgently investigating Claire’s experience.’

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