BBC Ambulance paramedic was left in tears at the scene of a car crash after they admitted a tragic personal connection to the accident.
The new series follows the workers of North West Ambulance Service.
Viewers witnessed incredibly emotional scenes as paramedic Phil was called to a road incident on the M6 with his colleague Ian.
As they arrived on the site Phil and Ian assisted a young woman whose vehicle had flipped over on its back.
Later, after dropping the woman off at the hospital, Phil informed Joe how the accident triggered him because he had previously experienced it.
He said: "It was my first RTC, actually, since my sister-in-law and ex brother-in-law were involved in a serious RTC just before Christmas,” said Phil. “Sadly, my ex sister-in-law passed away.”
Phil then thanked Joe for his help during the ordeal.
He added: "Joe, that night, thank you for taking care of me because you were on nights when I was on nights on the day it happened."
Joe responded: "No, listen," Joe answered, "it was the least we could do."
After the call, Ian informed Phil, "It's always more difficult when it's closer to home," to which Phil replied, "It's because this is the first time I've actually thought about it since it happened." It's been difficult for her, but it's also been difficult for everyone she cared about. She was always available to me when I wanted to talk."
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Meanwhile it's been reported that Brit's needing ambulances are having to wait up to an hour-and-a-half to get through on 999 in December, figures revealed.
Some patients also waited more than three hours for 111 calls to be answered, analysis by the Labour Party found.
At the height of the winter crisis, ambulances took an average of 90 minutes to reach those with conditions like heart attacks and strokes.
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