Royal Mail scam: Warning over delivery fee text message scam – ‘do not click link’

Royal Mail: Couriers experiencing delays over Christmas

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Royal Mail will regularly update customers with known scams to watch out for. One Royal Mail customer queried a text asking him to part with money to collect an order.

Posting on Twitter, the customer shared a screenshot of a text message and asked for advice on whether it was legitimate or not.

They wrote: “Is this Royal Mail or a scam before I click on the link and pay?”

The text message asked for payment and included a link which appeared to be to Royal Mail’s website.

It read: “RoyalMail: Sorry we tried to deliver your parcel on 10.04.2021.”

In addition to the link, it asked the customer to pay a “redelivery payment of £1.99”.

Spotting a real message from a scam can be difficult but the postal service shared advice in reply to the social media post.

Royal Mail Twitter stated: “This isn’t one of our messages.

“We’ll only send SMS notifications where the sender has requested this and uses a product that offers this service.

“If a fee is due on an item we’d leave a grey card to confirm this, we wouldn’t send a text.”

It encouraged customers to let them know whenever they received messages they are not sure of.

It added: “Please report suspicious texts via the following form –”

Royal Mail added it will only contact customers by text when they have requested this and it is unlikely to ask for payment.

While the content of the message may change, the post service has warned of similar scams.

On its website, It has detailed similar text messages that it knows have been sent to customers.

These often have similar wording and will ask for customers to make a payment via a link.

One scam text it has reported said: “Royal Mail: Your package has a £2.99 shipping fee. Actions will be taken if you do not pay this fee.”

Another read: “Your Royal Mail parcel is waiting for delivery.

“Please confirm the settlement of 2,99 (GBP) on the following link.”

A third known scam shares a similar message. It said: “We attempted to deliver your package at 19.05 on Wednesday, 25 November 2020 but no one was available.

“Your parcel was returned to our depot and you need to reschedule your package. Please reschedule your package delivery by pressing here.”

Royal Mail urged customers not to click on any links in text messages claiming to be for them and instead report the message.

It said: “Do not click on any links or enter any details.

“If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form.”

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