PayPoint down nationwide leaving up to 1.4million Brits without electricity and gas

PAYPOINT has gone down leaving up to 1.4 million Brits without gas and electricity.

People with pre-payment meters use PayPoint to pay for their energy, topping up their account online or in shops.

PayPoint services in shops are down and customers have also been unable to top up online.

PayPoint told customers on Twitter that it's experiencing technical difficulties and it does not know when the issue will be fixed.

One customer tweeted: "I'm down to my last £1 on my electric. Hope it's sorted soon!"

Another said: "I got 38p left on my electric. @PayPoint is down. Most of my electric is off apart from the TV."

The company apologised for the inconvenience but many people have been left frustrated they can't pay for their energy.

PayPoint tweeted: "We are working hard to resolve the issue disrupting our services as quickly as possible.

"We will continue to provide updates on our progress and apologise for any inconvenience."

The issue started early on Saturday morning and small retailers such as newsagents have also been left fuming they can't offer the service.

Energy company SSE which offers prepayment meter top ups through PayPoint has apologised to customers.

Npower and Octopus Energy are also among the energy companies which use PayPoint for pre-payment meters.

There are roughly 5.9million Brits who have pre-payment energy meters, according to USwitch.

Instead of being billed regularly, or paying monthly by direct debit, a meter requires customers to buy credit and add it to their account before they can use it.



Paypoint's payments systems feeds more than 300 companies – from utility companies, retailers and transport firms to mobile phone providers, local and national government.

It is used on 50,000 stores across UK and Romania, including Tesco, Sainsbury’s, Asda, The Co-operative Group, Booker, McColl’s, Nisa, Costcutter and thousands of independent retailers.

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