NatWest worker tells customer ‘vegans should be punched’ before rejecting loan

A NatWest customer was told "all vegans should be punched in the face" when she called to apply for a bank loan.

The woman called the high street bank for money to pay for a £400 qualification in nutrition.

But the caller said the bank worker claimed vegan activists had drawn pictures of animals and written "friends not food" in chalk on pavements near his home.

She says he then made a shocking outburst saying vegans should be punched – and then apparently rejected the application.

The bank said his comments were "wholly inappropriate", according to the BBC .

NatWest has since offered to pay for the course and has offered just under £200 in compensation.

The caller who does not want to be identified, said the handler felt "vegans were forcing their beliefs on to him", she told BBC Radio Bristol.

"He wasn’t happy to be speaking to me at all – his tone was really unpleasant.

"Being vegan is a lifestyle choice, I shouldn’t be penalised for it, especially by a big organisation. It’s extremely unfair."

The woman, from Bristol, said the exchange on January 23 made her feel "really uncomfortable".

NatWest said: "We are extremely sorry for the way our customer was treated by a member of our staff and apologise for any distress and upset that this behaviour caused.

"These comments were wholly inappropriate and we have commenced disciplinary proceedings.

"We have also provided feedback to the relevant sections of the bank to ensure that lessons are learnt so that a situation like this never happens again."

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