Martin Lewis gives advice on scammers posing as Royal Mail
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Royal Mail has said that it aims to deliver to all addresses it has mail for, six days a week. However due to the increasing number of staff having to isolate as well as resourcing issues, customers could be facing delivery delays.
Royal Mail said: “If resourcing issues, associated self-isolation and safety measures prevent this, we’ll deliver at least every other day.
“It’s only in extreme cases – where offices are severely affected by absence levels – that this may not be possible.”
The company has shared a list of postcodes which could be facing delays.
These offices are facing “high levels of absence”.
- Blackpool (FY1, FY2, FY3, FY4, FY5, FY6)
- Chorley (PR6)
- Enfield (EN1, EN2, EN3)
- Henley on Thames (RG9)
- Middleton (M24)
- Newton Abbot (TQ12, TQ13)
- Plympton (PL7)
- Rochdale (OL11, OL12, OL13, OL14, OL15, OL16)
- Southport (PR8)
- Worthing DO (BN11, BN12, BN13, BN14)
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Royal Mail added: “We’re sorry for any inconvenience and thank you for your understanding.
“We’re working hard to deliver as comprehensive a service as possible with the resources available. And we’re ensuring we prioritise the delivery of Covid-19 vaccination letters and test kits.”
Taking to Twitter to share their thoughts on the delays, one customer said: “It’s on its way, Royal Mail delays.”
Another said: “Royal Mail delays are back, hopefully won’t be weeks like last time.”
A third wrote: “I think Royal Mail are currently experiencing loads of delays due to people isolating and people being ill.”
During the pandemic, the postal company has also made temporary changes to the guaranteed times of its Special Delivery Guaranteed by 9am and 1pm.
Royal Mail said: “Our current guarantees are: Our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day is by 11am the next working day and our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day is by 4pm the next working day.”
Throughout the pandemic, scams have also been more prominent, with fraudsters purporting to be from delivery companies like Royal Mail.
One scam that Britons have been warned about has been circulating for a couple of months.
It asks you to pay an outstanding delivery fee in order for your parcel to be delivered.
The text message also includes a link, taking you to an external link posing to be Royal Mail.
Trading standards officers have asked those who receive the message not to click on the link which connects to a copycat website run by fraudsters, where personal and sensitive information can be stolen.
Royal Mail has said it would not send such texts, unless specifically requested and would use a grey card instead to tell people if any fee was required.
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