Woman furious after McDonald’s drive-thru staff ‘turn away her mobility scooter’

A furious McDonald's customer has claimed drive-thru staff refused to serve her chicken nuggets because she was in a mobility scooter.

Anne Forsyth says she was turned away empty-handed from the branch in Belle Vale, Liverpool, after trying to buy the meal to split with Yorkshire Terrier, Molly.

The 63-year-old says she was left feeling "awful" and "annoyed" but quickly went home because she didn't want to make other customers wait.

Anne uses a mobility scooter for transport because of her arthritis and told the Liverpool Echo she has been able to use it around a drive-thru before.

She said: "I go around where the cars go around because I've got my dog with me. I can't walk a long way."


She added: "It's a mobility scooter for the road and I'm taxed and insured. Even if I could walk I couldn't have gone in because I had the dog with me. She's only a little Yorkshire Terror called Molly. She goes everywhere on the scooter with me.

"I can't walk very far and it's the only way I can take my dog for a walk."

Anne has had her mobility scooter since last year – and she says it's road-worthy as well as being taxed and insured against any potential accidents.

However, instead of arguing her point, Anne decided to go home without her chicken nuggets so she didn't hold anyone up behind her.


She said: "I didn't want to stay there and argue with them, even though I was annoyed because there's people behind. I said 'you've not heard the last of it'.

"I was really annoyed. It makes you feel awful because I can't walk and they are refusing to serve me. Even if I didn't have the dog with me, I couldn't walk into  McDonald's .  I'm on crutches.

"I went through yesterday and they were fine with it. [The staff member] said 'you came yesterday and we told you not to come back again' – but they didn't.

"I went through yesterday and I just got a Happy Meal because the dog eats the chicken nuggets and I have the milkshake. It's just a rare treat."

However, their website answers the question of whether mobility scooters are allowed at  drive-thru lanes under the frequently asked question section.

The fast food chain's website says: "Our  drive-thru lanes  are custom built for motor cars, vans, trucks and road-worthy mobility scooters.

"The health and safety of our customers and employees is our top priority and for this reason we are unable to serve pedestrians, bicycle riders, non road-worthy mobility scooters, horse riders or any horse-drawn vehicles through the drive-thru lane.

"Customers on mobility scooters that are not built for road travel are welcome to bring their mobility scooter into the restaurant where possible."

McDonald's are yet to comment.

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